Yes. Factory Direct Medical is an authorized retailer for leading compression brands, including SIGVARIS Canada and JOBST Canada. All compression socks and stockings we sell are genuine, medical‑grade or support hosiery products sourced through official Canadian channels, not grey‑market or imitation goods.

Our compression collections let you filter by compression level (such as 15–20, 20–30, and 30–40 mmHg), stocking style (knee/calf‑high, thigh‑high, pantyhose, sleeves), toe option (open or closed), gender, lifestyle and medical condition. For everyday use, travel or mild fatigue, many customers choose 15–20 mmHg. For issues like venous insufficiency, varicose veins or post‑DVT support, clinicians often recommend 20–30 mmHg or higher—always follow your health‑care provider’s guidance when in doubt.

For SIGVARIS and JOBST products, accurate measurement is essential. Use a soft tape measure to measure your ankle and calf circumference (and sometimes thigh and leg length) according to the size chart shown on each product page. It is best to measure in the morning before significant swelling occurs. Match your measurements to the size chart for that specific product rather than guessing based on shoe size alone.

All compression socks and stockings are final sale and cannot be returned or exchanged once shipped, as they are classified as personal‑care items. Please measure carefully and double‑check your selection (size, compression level, style and colour) before placing your order. If you receive the wrong item or a defective product, contact us within 7 days so we can assist you.

Compression orders are shipped from our Ontario facility using trusted Canadian carriers. In‑stock items are typically processed within about 3–4 business days and generally arrive within 3–7 business days after shipment, depending on your location. Canadian orders that meet the free‑shipping threshold usually ship at no extra cost, with details and any exceptions clearly noted at checkout.

Some compression products that are normally taxable may be tax‑exempt when accompanied by a valid prescription. For those items, you will have the option during checkout to upload your prescription. Once it is received and verified, any eligible tax portion is typically refunded within a few business days, in accordance with Canadian tax rules.

For everyday and work use, many customers choose SIGVARIS 230 Essential Cotton, 412 High Tech or 840 Soft Opaque, and JOBST Opaque or Casual lines. For travel and long‑distance sitting, lighter or moderate levels like 15–20 or 20–30 mmHg in knee‑high styles are popular. For medically directed needs like DVT, venous insufficiency or edema, our DVT, Blood Clot and 20–30 mmHg collection pages highlight SIGVARIS and JOBST products commonly selected for those conditions—always in line with your clinician’s recommendation.