Return and Refund Policy

7We sincerely appreciate your choice of CompressionSocks.ca, where your comfort and satisfaction are paramount. Our commitment is to provide you with high-quality compression products, and we want to ensure that your experience with us is seamless. To facilitate this, please take a moment to familiarize yourself with our comprehensive return policy, designed with your convenience and peace of mind in mind.

At CompressionSocks.ca, we stand by the quality of our products. However, in the rare event that your order is shipped incorrectly or there is a fault on our end, we are fully committed to promptly addressing and resolving the issue to your satisfaction.

Understanding the importance of a proper fit when it comes to compression socks, we encourage you to consult our detailed sizing charts and product descriptions before making a purchase. If you have any concerns about sizing, our dedicated customer service team is available to assist you in making an informed decision.

All Compression socks orders are final sale, and there are no returns or exchanges. Please measure yourself to ensure you are ordering the correct size. If there are any issues with your order, or if the wrong item has been sent or the item is defective, please contact us at your earliest convenience within 7 days of receiving the item so we may assist you. 

Should you encounter any issues with your order, we kindly request you to contact us within 7 days of receiving it. This proactive communication allows us to understand your concerns and guide you through the return process. All returns must be pre-authorized by our customer service team to ensure a smooth and efficient resolution.

Upon approval of your return request, we will provide you with a unique Return Merchandise Authorization (RMA) number. This number is integral to the return process and should be marked on the outside of your return package, streamlining the processing for your convenience.

In instances where the return is approved, and the error lies with CompressionSocks.ca, we are pleased to provide you with a prepaid return label. This label is designed to simplify the return process and alleviate any associated costs for you. Please affix the label to your package and drop it off at the designated shipping location.

However, if the return is not due to an error on our part or a seller's fault, the buyer is responsible for all associated shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item, maintaining transparency throughout the process.

Your satisfaction is our top priority, and we encourage you to reach out to our responsive customer service team within 7 days of receiving your item if any concerns arise. We are here to assist you, address your queries, and guide you through the resolution process.

Thank you for choosing CompressionSocks.ca. Your trust is invaluable to us, and we are dedicated to providing exceptional service to ensure your comfort and satisfaction. If you have any questions or require assistance, please do not hesitate to contact our customer service team—we're here to help.

Refund Policy

At CompressionSocks.ca, your satisfaction is our top priority, and we are committed to providing you with a transparent and detailed refund process. Please carefully review the comprehensive policy below, encompassing both order refunds and tax refunds associated with prescription uploads.

Order Refunds:

  1. Eligibility for Order Refunds: To qualify for an order refund, the compression product must be unused, in its original packaging, and in the same condition as received. Returns must be pre-authorized by contacting our customer service team within 7 days of receiving your order. Unauthorized returns will not be accepted.
  2. Return Authorization: All returns must be pre-authorized by contacting our customer service team at info@compressionsocks.ca or by calling 416-739-8393. Please initiate the return process within 7 days of receiving your order. Unauthorized returns will not be accepted.
  3. Refund Processing Time: We understand the importance of timely refunds. Once we receive and inspect your return, we will process your order refund within 24 hours. You will receive confirmation via email at info@compressionsocks.ca once your refund is processed.
  4. Refund Method: Order refunds will be issued using the original payment method. If the original payment method is unavailable, an alternative method may be used.
  5. Funds Availability: Please note that it may take up to 5 to 10 business days for the refunded amount to be reflected in your account, depending on your financial institution.

Tax Refunds:

  1. Processing Time for Tax Refunds: Tax refunds associated with prescriptions may take up to 2 weeks to be processed. This additional time is necessary for thorough verification and compliance with regulatory guidelines.
  2. No Tax Refunds Without Prescription Upload: Tax refunds will only be processed if a valid prescription is uploaded. Timely submission of prescriptions is encouraged to facilitate a smooth refund process.
  3. Prescription Validity Period: To be eligible for a tax refund, the prescription uploaded must be within one year of the date of purchase. Prescriptions older than one year will not be considered for tax refunds.

We appreciate your meticulous attention to these guidelines. If you have any questions or concerns regarding your order refund, tax refund, prescription upload, or the refund process in general, please contact our customer service team at info@compressionsocks.ca or call 226-772-4999. We are here to ensure a seamless and transparent experience for you.

Thank you for choosing CompressionSocks.ca, your trusted source for compression socks in Canada. Your satisfaction is paramount, and we are dedicated to delivering the highest standards of customer service.